How the Member Experience Shapes the Association Space

Certified Association Executive (CAE) Credits: 1
ASAE & The Center for Association Leadership has designated MemberSuite as a CAE Approved Provider. Webinar attendees will earn 1 credit towards their CAE application or renewal professional development requirements.

Overview

Who is in charge of providing an exceptional member experience at your association? Why not every single staff member?

Member expectations regarding their experience with you and your staff are higher than ever. Organizations used to focus on member benefits, now they’re focusing on the actual member experience. Delivering that experience requires a more complete understanding of the member and their interaction with the association. Achieving this requires an integrated system allowing the member to steer and personalize their experience, and better informs your staff on continually improving their experience. 
 

Join Natalie, our CEO, and Shaun, our VP of Marketing on November 14th, and learn how to shape the member journey and take insightful actions and decisions to enhance every interaction with your members